“Marc has been our realtor over the years, finding us homes, selling them as our family needs change and finding us new ones again. He has been a great partner, navigating us through the Silicon Valley real estate market .
With a cross country move last year, Marc has most recently helped us sell our home in Menlo Park. He turned what could have been an extremely stressful situation due to distance into a smooth and quick transaction -- managing all aspects of the sale with effective communication and professionalism from tenant check-out, to house preparation, listing, sale and then escrow.
We have recommended Marc to many friends and only regret that he is not licensed in Massachusetts to help us here!”
“Over the years, we have bought and sold multiple homes, each time with a different real estate professional. While we’ve never had a bad experience, Marc is by far the best real estate professional we’ve worked with.
We recently worked with Marc to buy a home in Los Altos in the middle of a very hot seller’s market. He was extremely organized, responded to questions rapidly almost any time of day and generally worked hard to ensure we were on top of all the inventory available. He made time for us whenever we needed anything and always followed-up on requests rapidly without ever having to ask a second time.
Despite constrained inventory and routine multiple offer situations, Marc never pushed us to settle for a less than ideal fit and kept us out of bidding wars where we might have overpaid. When we did find the right property, Marc put us in a position where we were able to have the final offer. In a competitive market, putting your clients in a position to have the last shot at winning -- without overpaying -- is invaluable and that is exactly what Marc did for us.
He is also a genuinely nice guy who is always friendly and polite.
We can recommend Marc without reservation.”
David & Soyoun
“Marc Roos is the BEST real estate agent - no doubt! He is ethical, patient, has solid advice and experience and delivers results. We were referred to Marc by a friend who swore by him. He helped us find our new home AND sold ours at over $100k above asking and closed the deal in 3 weeks. He has a great reputation in the community. I wholeheartedly recommend Marc.”
“Marc is a true professional in every sense of the word. He was recommended to us by a friend nearly 10 years ago when we were moving back to California from New York, and his assistance in finding the perfect home from across the country was invaluable. When it recently came time to move to a new home as our family grew, we knew exactly who to call. Marc patiently searched with us - providing valuable insights along the way - as we spent nearly a year finding the perfect home in an amazing community. And once we found our new home, Marc was able to sell our old house in a matter of weeks. Anyone looking to buy or sell a home would do themselves a great service by contacting Marc Roos.”
Mike & Jeff
“We are so lucky to have found Marc Roos! Given the current housing market, it took us more than a year to find the perfect home. Throughout that time, Marc kept us focused with his calm, patient demeanor all the while communicating very clearly when it was time to act! Without ever telling us what to do, Marc gently steered us in the correct direction. Marc is an amazing partner to have on your team! We have and will continue to recommend him to anyone we know!”
“Marc’s patience with my mom in selling her house of 45 years was ‘epic’. He quickly understood the situation and did an outstanding job of navigating my mom through the difficult and emotional process of getting her house sold. Exceptionally professional and fantastically relatable and well-grounded. No other agent could have done as well as Marc did for us.”
“I have known Marc for many years. 12 years ago he helped me to buy my first house ever in this country. It was a great experience in every way. Over the years I have recommended Marc to nearly a dozen of my friends. All of them ended up buying a house with Marc and had only positive comments about the experience. Recently, we decided to move to a bigger house and sell our current one. Our house was not in the best possible shape so we needed help. Marc was there from the very beginning. First, he found us a house we were looking for: the price was right, the neighborhood was great, the floor plan what we were looking for. He jumped over his head to make sure we would not be paying a cent over what he thought was the right price. During the search itself he would always be the first one to point negatives aspects of a place, being a better guard of our requirements than ourselves. With the old house Marc took care of every aspect of the remodeling process. His attention to detail is just amazing. For us, the sellers, it was a very easy process for a rather complicated task we have never undertaken before. Finally, Marc managed to sell our house for the price we did not even dream about. To conclude, if you want to sell or buy a house you can go with any agent, but if you want to sell your house and never look back or buy a house you want (and not just a house) Marc is your agent.”
“Marc has provided exceptional and detailed service. He was patient, always had our interests in mind and made the whole process (first time buying) a smooth and relatively painless experience. He was always quick to respond, had advice and recommendations for various services covered and we were happy to recommend him to our friend who has already bought a house with Marc and is also a happy customer.”
“My husband and I would like to commend Marc Roos for his expert guidance in helping us purchase our new condominium in Palo Alto. This will be a second home for me to stay in during my work week at De Anza College in Cupertino. Marc paid a lot of attention to exactly what we were looking for, including the neighborhood and features that appealed to me. It took some looking around, and Marc was quite patient and well prepared with information for various properties. Even though he had broken his leg and was wearing a cast, he always appeared in the nicest of suits and made it seem as though nothing could be more fun than to hike up and down the stairs of condominium complexes! When we made a choice, he followed through on every aspect of the sale, including working with the seller to get some repairs made that may have seemed small but needed to be handled. He was extremely accessible, and always returned my calls quickly. He also made sure the property was completely cleaned before our final walk-through, which made a big difference to me.
I have heard that ‘buyer’s remorse’ is a common affliction of new homeowners. I can honestly say my husband and I never experienced this phenomenon throughout the entire transaction. My new place is great, just right for me and a good investment for us as a couple. For that, I would like to thank Marc and to let you know in this formal way of his high level of professionalism.”
Frank & Sandra
“Becky and I wanted to express our gratitude for the excellent job we feel you did in representing us in our June, 1999 home purchase in Palo Alto. In the seller’s market we purchased in, we had considerable anxiety in putting together a competitive offer and having it accepted. We feel you were very helpful in putting our best offer together, and clearly did an outstanding job in presenting our offer and having it accepted by the sellers. You managed this in spite of a competitive bid close to our offer with an option to go higher. Since the close of escrow, you have continued to be supportive and responded to all our follow up questions. You have been both professional and personable at all times. We would be happy to recommend your services to anyone.”
Kalon & Becky
“You are the best real estate agent in the world! You are a scholar and a gentleman and a consummate professional. Thank you for sticking with us for the last year or so and finding the most incredible house. You are worth your weight in gold!”
Ram & Ana
“We wanted to express our sincere thanks for what you single handedly achieved in bringing our house to the market and obtaining such a wonderful price. In addition, you handled every issue that arose, and more importantly you kept us fully informed and involved in the process from a distance of 2,500 miles. We have worked very closely for many years with a close friend who became the finest agent in the country, but after working with you Marc, Audrey & I feel think that the huge gap Barbara Tyler left when she retired is yours to fill.”
Colin & Audrey
“We are writing to express our appreciation for the outstanding service provided by Marc Roos. We were delighted with his professionalism, honesty, hard work, caring attitude, cheerfulness, patience, and knowledgeable guidance. We’ve worked with many other Realtors® in the past, but found Marc to stand apart as a truly exceptional agent.”
Steve & Peggy
“Thank you so much for the amazing work you did in helping us both acquire this house and sell our existing home. You were so easy to work with, so flexible, and completely on top of everything. We sincerely appreciate your dedication and responsible nature. I’m sure we would not have landed in such a beautiful and peaceful setting if it weren’t for you. Even though, obviously, you had many other clients you were working with, it felt to us as though we were the only ones. You have truly awed us with your professional nature and way.”
Amanda & David
“Michael and I would like to thank you very much for all the work you did on our behalf. We know our house was a challenging sale in a challenging environment and we appreciated your patience, perseverance and attention to detail with this transaction. You’re a great guy and we wish you much success in the future. We will keep you posted on any of our future real estate transactions.”
Michael & Lois
“With the competent assistance of Marc Roos, we recently purchased a condominium. We were impressed with how Marc followed through on every detail leading up to and including a worry-free closing. Marc is thoughtful, knowledgeable, and patient salesperson - an asset to your staff. We will recommend him to our friends .”
Jack & Sophia
“At times it seemed like an uphill battle. But you were always positive and upbeat, you made our search all that much easier. Thank you for all you did for us. You are a kind, caring, and very professional Realtor.”
Lori & Michael
“Where do we begin? First, please accept our sincere gratitude for what turned out to be a painless, dare we say, delightful, house hunting experience. We are well aware that your professional presentation and skill ensured that the sellers accepted our offer, and we could not be happier with the house. From that point on, the inspections and signing process could not have been smoother. Your availability and quick responses to our queries made us feel comfortable - a rare emotion when purchasing a home! We are looking forward to staying in contact with you and referring you as the “It” realtor to many friends.”
Alissa & Robert
“Thank you again for your professional advice, courteous service, and patience while working with us. You made the sale of our house a truly positive experience. Keep up the good work. You have a winning formula for success.”
John & Vicki
“When our family faced relocation, we sought a realtor with a good reputation to guide us through the Silicon Valley market. Marc Roos has been a perfect fit. Marc knows the area, conducts himself in a highly professional manner, and attends to endless details without pressure. He helped us prepare our house for sale with the least difficulty. When it came time to dealing with the potential buyers, he took an active role in directing us through the process. The result was a satisfactory sale. But, he also has a personal touch and an actual concern for the seller. He learned our children’s names and stages in life. At no point did we feel like a “number” on his list.
After working with 8 realtors in our lives, we could not give anyone else a higher recommendation than Marc.”
Mark & Rondi
“Thank you for all the work you put into the selling of our home. Your dedication, integrity, and professionalism was most appreciated. Your communication skills are to be commended. We always knew what to expect and what was happening throughout the selling process - thank you! You are an excellent agent and go beyond what is expected. We consider you not just our agent but our friend. We are sad that we met you when we were leaving the area. It has truly been a pleasure working with you and we wish you continued success.”
Brian & Elaine
“What can we say - you have been nothing but wonderful - what a star! If every person worked by your work ethics this world would be a much better place.”
Tom & Katie
“After growing up in the Midwest and living in South Florida, we expected that our ability to afford what we deemed a reasonable living space, located in a great neighborhood in the Bay Area, was something only to aspire to, but never attain. Our experience with a previous agent in 1993 seemed to only further that perspective. However, from the very beginning, Marc proved to be very flexible with our needs and issues as they arose. He was able to pinpoint homes that fit our general preferences and proved to be very patient with our cautious nature as we continued to pass on homes that weren’t the perfect fit. Marc was very accommodating during the time that he was our agent. He began showing us homes in the Fall of ‘94, stuck with us when we halted our search in December and January, and then continued showing us quite a few homes when we were ready again in February before we found our current home. Thankfully, he has a great deal of patience. Marc made the entire offer process straight forward and no nonsense, which helped a great deal for a rather difficult negotiating period with the owners. Marc was instrumental in this period, doing the bulk of the work, pulling all of the pieces together, and basically making it all happen. Marc was able to pull together a closing that happened in 10 business days after we signed the sales agreement, another amazing feat. Unfortunately for Marc, settlement of terms for the items in escrow took another 6 weeks after closing to complete. Fortunately for us, Marc kept right on top of everything in this ‘back end process’ and managed to coax the involved parties to complete all of the open issues. Even more than the other work, we were particularly impressed that Marc kept up this kind of service even after collecting his commission for the sale of the property.
We found Marc’s ethics impeccable, his style easy-going, and his desire to please extraordinary. We will actively encourage all of our friends and associates that will be looking at property in the future to use Marc. We hope to ‘trade up’ in the not too distant future and we certainly hope Marc will be available to help us through our first sale!”
Kent & Kathy
“James and I would like to thank you for your patient and thorough work in getting us into our house. I think there’s no other feeling like waking up in your first home. We are constantly finding new aspects of the house that we love. Without your inspection, and especially your endorsement, we might have passed it by. You have a great eye and you understood our tastes perfectly. Thanks, too, for your stellar work during the bidding to make sure the house would be ours.”
James & Julie
“We are the owners of a home in Los Altos and would like to express our appreciation for the help and great service of our realtor, Marc Roos. We were first time buyers and as it happens, there were 22 offers on the very first house that we chose to bid on. Marc spent a few late nights in our old apartment explaining the entire process, guiding us through the tedious paperwork and all of the fine details, preparing the offer, and making sure that we were completely ready for the big day. After 3 long and intense hours, we won the bidding war even though we did not have the highest offer! We believe the outcome had a great deal to do with Marc’s hard work, professional knowledge, as well as his sincere, professional and friendly attitude towards the sellers.
It was an unforgettable and great experience for us. We will definitely recommend Marc Roos to future home buyers.”
Gloria & Joe
When I mentioned to my friend that I was looking for a realtor, and he highly recommended Marc Roos, I was shocked. In my entire experience with my friend he had never before given an unqualified recommendation for anyone! Having now purchased a home with Marc’s assistance I fully agree with my friend; Marc Roos is among the most dedicated and competent professionals in any field I have ever dealt with. Over just a few (but intense) weeks, Marc helped me figure out where I wanted to live, found the ‘right’ house for me, educated me about the prices and values in the area, and assisted me in successful negotiations at the price we had targeted. As it turned out, his service was just beginning. He found and managed all the other service people needed to complete the process while minimizing the pain and trauma for me. Marc has the singular ability to keep his client calm and reassured while compulsively pursuing every tiny detail. I might mention that not only did Marc successfully surmount every single hiccup, but did so while completing final preparations for his wedding; he was married the day after we closed escrow!! As if that wasn’t enough he checked in after returning from his honeymoon and went out of his way to help me with a couple of problems I’d managed to create all by myself. I finally did stump Marc with one home-ownership issue; he is not an expert in the disposal of dead cats. But he’s pretty good on furnace repair!”
“At long last my husband and I would like to express our profound thanks for the excellent job done by our agent, Marc Roos, in helping us to buy our house. As first-time buyers, we were nervous about our lack of knowledge of the real estate market, but Marc came to us highly recommended from our friends who had purchased their house the year before through Marc. Since our friends would never laud praise on anyone who is not first-rate, we did not consider another agent--we chose to work only with Marc. We have never regretted that decision. We met Marc with virtually no idea as to how to start. He walked us through the basics, introduced us to a mortgage broker (who we were also very pleased with), and worked with us to figure out what type of house and neighborhood we were interested in. We both work long hours, but Marc always made himself available to meet with us, often late in the evening. He was always patient with us, even as we modified our searches and redefined our criteria. If we had questions on a property he went to great lengths to answer them. For one house, he brought an architect there, free of charge, to discuss remodeling options. We always felt confident throughout the process that Marc would make sure that we had all the information necessary to make the right decision.
Once we saw our house, we began the offer process quickly. At first it looked as though we were too late; another party had already made an offer on the house. When the other parties offer fell through, Marc was one of the first to know, since he had been communicating with both parties continuously. After that, though several other people were also interested in buying the house, the sellers were most interested in dealing with use, due in a large part to Marc’s friendliness and professionalism. Even this did not go smoothly only due to the seller’s agent was difficult to get a hold of and often difficult to work with. Marc persevered. Before this time, I don’t think we truly appreciated how fortunate we had been to choose Marc as our agent; it was very obvious that the seller’s agent was not representing or advising her clients well. Once the sellers accepted the offer, they wanted to move very, very quickly on closing escrow. Marc arranged for all the inspections and coordinated all the paperwork. If we couldn’t be there for an inspection, no problem, Marc would take care of it. When we needed to get homeowner’s insurance, Marc drove the issue. If we were too tied up at work to get our paperwork to the title company, Marc would pick it up for us. The week we closed on our house was one of our busiest weeks at work, but Marc made sure that everything was in place. Even after the close of escrow, Marc made sure that all open issues had been closed. He patiently coordinated between the electrician and the pool company, both of whom believed that they had fixed the pool lights and the other company had screwed them up again. He made sure that we were satisfied with the quality of all repairs. He called back often to make sure that nothing new had cropped up after we moved in and that we were happy in our new home.
“As is obvious, we hold Marc in the highest esteem. He is professional, ethical, hardworking, organized, patient, and a pleasure to work with. We will highly recommend him to any of our friends who are even considering buying a house in the near future. One last item, we heard from Marc after the close of escrow. When buying the house, we had showed interest in the remodeling plans that the sellers had drawn up, but they did not leave them with the house. Though we did not know it, Marc had been communicating with the sellers agent in an effort to get the plans. The seller’s agent had not been successful in delivering them, so Marc contacted the sellers directly, figured out the name of the architect, and brought over a copy of the plans to our house. He is truly amazing!”
Dennis & Clare
“In late October of 2002, my wife and I decided to sell our house as we prepared to relocate to Denver. A new job caused us to leave the house we thought would be ours for the next thirty years.
Marc Roos was one of several recommended agents that we interviewed. From our first meeting, we decided that Marc would be the best realtor to represent us in the sale of our house. We were working on a tight time frame and he seemed to be best suited to help us ensure a successful sale. Little did we know that Marc would surpass our every expectation. Summarizing our praise and appreciation for Marc is tough; but the following is a list of what impressed us the most:
Ownership - We had one week to coordinate various subcontractors to prepare our house for sale, ranging from handymen and inspectors to painters and stagers. While other real estate agents merely offered to give us a list of recommended subcontractors, Marc took over the entire process. He scheduled all necessary appointments and came to the house as necessary to ensure a smooth process. Furthermore, every single subcontractor showed up on time - a sign of their respect for Marc and a first for us.
VaIuation - Despite the fact that Marc’s primary experience was outside of the San Carlos area, he quickly came up to speed on the nuances of our neighborhood and provided us with a well-thought-out valuation analysis. His analysis showed better insight into the White Oaks neighborhood than we saw from some local realtors’ pitches. For example, Marc quickly understood the value of our 4-bedroom house on a quiet street in a family neighborhood where 3-bedroom homes are the norm.
Demeanor - Marc kept his cool even in the face of the direst circumstances. More things broke in our house in the days leading up to the open house than in the entire time we owned that house. A roof we never had problems with sprung a leak. Plumbing backed up, yard sprinklers broke and pests crawled into the attic. 1brough it all, Marc’s demeanor helped us all keep our cool and resolve all issues in time for the open house. Critically important for our buyers, and us, Marc never compromised his integrity, disclosing all information along the way.
Personal Touch - Selling our home was a difficult decision. Marc was supportive and understanding during this time. He showed great respect for our privacy and personal time. Most importantly, as a new father himself, Marc was especially careful to minimize disruptions to our 18 month old son’s schedule.
We could go on much longer. Suffice it to say that our house sold in eight days in the midst of the worst economic environment in recent history. Having owned our house for less than a year, we feared we would have to lose some equity in the sale. Marc’s extensive marketing generated ample demand in a short time, resulting in a price that made us very happy. I would be happy to serve as a reference for Marc anytime in the future.”
Oscar & Stephanie
“Thank you so much for listing our house, managing the process so professionally, and for putting up with all of our questions. You are a terrific agent and it’s easy to see why you are successful. We greatly appreciated all the communication via phone and e-mail keeping us up-to-date on the status of things. We appreciate your integrity and friendship. You are just the ultimate professional!
We also want to thank you for your terrific marketing and designing our home flyer. We sold in 4 days --- says it all!”
Andy & Tina